Refund Policy

This policy explains how refunds work for course purchases and subscriptions on SmartMed Learning.

Individual course purchases

You may request a refund for a one-time course purchase within 14 days of purchase, provided you have not completed a substantial portion of the course. Approved refunds are returned to your original payment method via Stripe.

Subscriptions

Subscriptions renew automatically until cancelled. You can cancel at any time from your Billing page; cancellation stops future renewals and access continues until the end of the current billing period. Partial-period refunds are generally not provided except where required by law.

Free trials

If a free trial is offered, you will not be charged during the trial period. To avoid charges, cancel before the trial ends.

How refunds are issued

All refunds are processed through Stripe and may take several business days to appear on your statement. Refunds do not delete your learning progress and do not revoke certificates already earned unless a specific policy requires it.

How to request a refund

Contact us via the Contact page with your order number and reason. We review each request individually.